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Welcome to The Shroom Store website. These Terms and Conditions govern your use of our site and services. By accessing or using our website, you agree to be bound by these terms.
1. Use of Website
You agree to use our website for lawful purposes only. You must not misuse the website by knowingly introducing viruses, malware, or engaging in harmful or fraudulent activities.
2. Product Information and Availability
We strive to ensure product descriptions and availability are accurate. However, we do not guarantee the accuracy or completeness of all information. Products are subject to availability.
3. Orders and Payment
By placing an order, you confirm that you are legally capable of entering into binding contracts. Payment methods accepted will be clearly listed. Prices do not include applicable taxes unless stated.
4. Shipping and Delivery
Delivery policies, timelines, and charges are detailed on the site. We are not liable for delays beyond our control. Please ensure the delivery address and contact details are accurate.
5. Returns and Refunds
Return policies and eligibility for refunds will be communicated per product/service. Defective or incorrect products should be reported within X days for resolution.
6. Intellectual Property
All content, including text, images, logos, and designs, are owned by The Shroom Store or licensed to us. You may not use or reproduce them without written permission.
7. Limitation of Liability
The Shroom Store is not liable for any indirect, incidental, or consequential damages arising from the use of the website or products.
8. Privacy
Use of personal data is governed by our Privacy Policy. By using the site, you consent to such practices.
9. Governing Law and Jurisdiction
These terms are governed by Indian law. Any disputes will be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.
10. Modification of Terms
We reserve the right to revise these Terms and Conditions at any time without prior notice. Continued use of the site constitutes acceptance of the updated terms.
11. Contact Us
For any questions related to these terms or our services, please contact us:
Email: support@theshroomstore.in
Phone: +91 8269454584
At The Shroom Store, we strive to ensure your satisfaction with every purchase. Please read our refund and cancellation policy carefully before making a purchase.
Refund Policy
• We accept requests for refunds within 7 days of product delivery. Refunds are applicable only for products that are defective, damaged, or incorrect upon delivery.
• To request a refund, please contact us at support@theshroomstore.in with the order details and photo evidence of the product issue.
• Once verified, eligible refunds will be processed within 7-10 business days through the original payment method.
• Products returned must be unused, in their original packaging, and in good condition.
• Perishable goods like fresh mushrooms are non-refundable unless there is a clear quality issue on delivery.
Cancellation Policy
• Orders can be cancelled within 24 hours of placement by contacting our customer support.
• If orders have already been shipped or processed, cancellation may not be possible, and a return request must be initiated instead.
• Custom or specially packaged items may not be eligible for cancellation unless defective.
Return Shipping
• Customers are responsible for return shipping costs unless the return is due to The Shroom Store’s error.
• We recommend using a trackable shipping service for returns to avoid loss.
Exceptions
• Sale items, discounts, and gift cards are not eligible for refunds.
• We reserve the right to refuse refunds that do not meet our policy criteria.
By placing an order, you agree to this Refund and Cancellation Policy. For any questions or assistance, please contact us at support@theshroomstore.in or call +91 8269454584.
The Shroom Store
Shop No: 8, Anup Tokich Main Road, Badi Bhamori, New Anjali Nagar, Netra Housing, Indore, Madhya Pradesh 452011
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